Privacy Policy

Last Updated: January 29, 2026

At Elevate You, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website (elevateyou.uk) and use our holistic wellness services.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

The Data Controller responsible for your personal information is:

2. Personal Data We Collect

We collect various types of information to provide our services effectively:

• Identity Data: First name, last name.
• Contact Data: Email address, telephone number, billing address.
• Health & Wellness Data: Due to the nature of our holistic services (e.g., Energy Body Map Reading, Emotion Code, BEMER therapy), you may voluntarily provide sensitive health information. This is processed strictly with your explicit consent for the purpose of providing therapy.
• Technical Data: IP address, browser type, and version (collected automatically for security and site performance).
• Transaction Data: Details about payments and services you have purchased from us.

3. How We Collect Your Data

We collect data through:

• Direct Interactions: When you fill in forms on our website (using Forminator) or book an appointment.
• Booking Systems: When you schedule a service via our automated booking system (Amelia).
• Automated Technologies: As you interact with our website, tools like LiteSpeed Cache and Redirection may collect technical data about your equipment and browsing actions to optimize site performance and security.

4. How We Use Your Data

We use your personal data for the following purposes:

• To register you as a new client.
• To manage and schedule your appointments (In-Studio and Online).
• To communicate with you regarding your booking, providing reminders or changes to services.
• To provide the holistic therapies and consultations you have requested.
• To comply with legal and regulatory obligations (e.g., tax records).

5. WordPress Plugins & Third-Party Tools

Our website uses specific WordPress plugins to function. Here is how they interact with your data:

Amelia Booking System:
We use the Amelia plugin to handle appointments. Data entered into the booking calendar (Name, Email, Phone, Appointment details) is stored in our website's database. This data is used solely to manage your schedule and send notifications regarding your visit.

Forminator:
We use Forminator for contact forms and inquiries. When you submit a form, the data is captured to allow us to respond to your query. This data is stored in our website database and emailed to us.

Post SMTP:
To ensure you receive booking confirmations and emails reliably, we use Post SMTP. This plugin routes emails generated by our site (e.g., from Amelia or Forminator) through a secure mail delivery service. While the plugin handles the transmission, it does not store your emails permanently.

LiteSpeed Cache:
This site utilizes caching to facilitate a faster response time and better user experience. Caching potentially stores a duplicate copy of every web page that is on display on this site. All cache files are temporary and are never accessed by any third party, except for technical support from the vendor if necessary. LiteSpeed Cache may use cookies to process these requests.

Redirection:
We use the Redirection plugin to manage website links and monitor 404 errors. This plugin may collect IP addresses to track access logs for security and debugging purposes.

6. Data Storage and Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. Your data is stored on secure servers, and access is limited to authorized personnel (Iwona Sood) who have a business need to know.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. For tax purposes, the law requires us to keep basic information about our customers for six years after they cease being customers.

8. Your Legal Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct inaccurate data.
• Right to Erasure: You can ask us to delete your data where there is no good reason for us continuing to process it.
• Right to Object: You can object to the processing of your personal data.
• Right to Withdraw Consent: Where we are relying on consent to process your data (e.g., sensitive health data), you may withdraw this consent at any time.

To exercise any of these rights, please contact us at hello@elevateyou.uk.

9. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page. We encourage you to review this policy periodically.